Privacy Policy for Laura Hartley Consultancy Ltd
Who are we?
Laura Hartley Consultancy Ltd is a training and coaching business based at Bank House, Church St, Chorley, PR7 4EX We provide professional development programs, coaching services, and training solutions to individuals and businesses looking to enhance their skills and achieve their goals.
Who does this Privacy Policy apply to?
This Privacy Policy applies to the personal data of our Website Users, Clients, Suppliers, and other individuals with whom we interact in the course of our business activities.
We may update this Privacy Policy from time to time. Please revisit this page to stay informed of any changes.
If you have any concerns regarding this Privacy Policy, you may have legal rights, which are outlined where applicable.
What does this Policy cover?
Laura Hartley Consultancy Ltd is committed to protecting your personal data. This policy:
• Explains the types of personal data we collect about you.
• Describes how and why we collect and use your personal data.
• Details how long we retain your personal data.
• Explains when, why, and with whom we share your personal data.
• Outlines the legal basis for processing your personal data.
• Describes the impact of not providing requested data.
• Highlights your rights and choices regarding your personal data.
• Provides information on how we may contact you and how you can contact us.
What personal data do we collect about you?
• Clients: We collect and use the information necessary to deliver our training and coaching services, such as your name, contact details, business information, and relevant details to personalise our services.
• Suppliers: We collect and use the information necessary to contact you and fulfil contractual obligations.
• Website Users: We collect and use data to improve your experience on our website, such as visit frequency, navigation patterns, and interactions.
Where do we collect personal data about you from?
We may collect your personal data from the following sources:
• Directly from you (e.g., via website forms, event registrations, or direct inquiries).
• From third-party referrals (e.g., recommendations from colleagues or clients).
• Through publicly available sources (e.g., LinkedIn, professional directories).
How do we use your personal data?
• Clients: To provide tailored training and coaching services, communicate with you, and fulfil contractual obligations.
• Suppliers: To manage business relationships and fulfil service agreements.
• Website Users: To analyse and enhance the website experience and offer relevant content.
How long do we keep your personal data?
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. Factors influencing retention periods include:
• Contractual obligations.
• Legal compliance.
• Dispute resolution.
• Your request for data deletion.
Once the data is no longer needed, we securely delete it.
Who do we share your personal data with?
We do not sell your personal data. However, we may share it with:
• Service providers who assist in delivering our services (e.g., IT support, email marketing providers).
• Regulatory authorities if legally required.
• Trusted partners for collaboration with your consent.
What legal basis do we have for using your information?
We process your personal data based on:
• Legitimate Interests: To provide services, communicate with you, and improve our offerings.
• Consent: For marketing activities and specific data processing, we will obtain your explicit consent.
• Contractual Obligations: To fulfil service agreements with clients and suppliers.
We conduct balancing tests to ensure our legitimate interests do not override your privacy rights. You can request more information about these assessments by contacting us.
What happens if you do not provide us with the requested information?
If you choose not to provide necessary personal data, we may be unable to offer our training and coaching services or fulfil contractual obligations.
Do we make automated decisions concerning you?
No, we do not use automated decision-making processes. Any recommendations provided are based on human assessment and input from you.
Do we use cookies to collect personal data?
Yes, we use cookies to enhance your website experience. For more details, please refer to our [Cookie Policy].
Do we transfer your data outside the EEA?
No, we do not transfer personal data outside the EEA.
How do we safeguard your personal data?
We take data security seriously and have implemented measures to protect your data from unauthorised access, alteration, and loss.
What rights do you have in relation to your data?
You have the following rights regarding your personal data:
1. Right to be informed – Clear information on how we use your data.
2. Right of access – Request access to your personal data.
3. Right to rectification – Correct inaccurate or incomplete data.
4. Right to erasure – Request deletion of your data where applicable.
5. Right to restrict processing – Limit the use of your data under certain conditions.
6. Right to data portability – Request transfer of your data to another provider.
7. Right to object – Object to data processing, including marketing.
8. Right to lodge a complaint – File complaints with the relevant data authority.
9. Right to withdraw consent – Withdraw consent at any time.
Requests will be handled promptly, usually within one month.
How will we contact you?
We may contact you via email, phone, or social media. Let us know if you have a preferred contact method.
How can you contact us?
If you have questions about this policy or how we handle your data, contact us at:
hello@people-retention.co.uk
Laura Hartley Consultancy Ltd